Articles Archive - RSconnect

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Active Login Manager is an innovative product which makes Cisco Extension Mobility very user-friendly. With our software a desktop telephone

Hot desking and hot desk security

What does the term ‘hot desking’ (or hotdesking as a single word) mean? On this website we often discuss Extension

Is ransomware a risk for VoIP and UC?

Is the massive ransomware attack that recently hit organizations in over hundred countries worldwide also a threat for VoIP and

How to configure Extension Mobility on CUCM

Often we get the question how the Extension Mobility feature works and how you can configure it on the Cisco

Unified Communications software for schools and universities

How safe is my school or university? As a manager, director or teacher you will often ask yourself that question.

Cisco Unified Attendant Console Standard

Our Active Login Manager (ALM) helps staff to work easily from any desk in the office while keeping their own

NHS Data Protection and Security incidents

Worldwide, countries implement comprehensive regulations for the protection of personal data. This is especially important in health organizations where sensitive

Extension Mobility Usability aspects

Is Extension Mobility userfriendly? In principle yes, but in practice not always. In our articles, we often refer to the

Social engineering using your caller ID

In a previous blog, we showed the potential risk of Caller ID Spoofing. The Caller ID (Calling Line Identification is

VoIP solution for office hoteling

Our software makes it possible to use office desks in a flexible way. People can just choose a desk, open

Automatic login for Extension Mobility

Sometimes we get the question what we mean by Single Sign On for Extension Mobility. It is a valid question

How to improve Call Center Utilization?

Call Centers – or Contact Centers as they are often called – are complex environments. For the call center manager,

Which Cisco IP Phones support Extension Mobility?

Our Active Login Manager software makes it very convenient to introduce Extension Mobility in your company. Extension Mobility is the

Alternative for a load balancer in your Cisco network

One of the consequences of using Extension Mobility in a Unified Communications environment, is the need for expensive Load Balancing

Alternative solution for One Button Login

Cisco One Button Login is a smart solution to omit Extension Mobility login procedures in situations where speed and convenience

Call center fraud research

Call center fraud is a growing problem. In general, the security of call center operations is getting more attention. We

The cost of a missed telephone call

How important is a phone call for your business? Perhaps the best answer to that question is the amount of

Phone fraud with 2-Factor Authentication

One of the fraud scenarios using a telephone is toll fraud. I discussed the basics of Toll Fraud in a

How to prevent Toll Fraud?

One of the ‘most popular’ telephone fraud schemes, is toll fraud. Let’s have a look at what toll fraud is

Activity Based Working reports from your infrastructure!

The popularity of Activity Based Working is growing fast. The whole concept is based on a couple of ideas and

How to prevent CallerID Spoofing and CallerID Abuse?

The CallerID has always been and still is, for many people the proof of the identity of a calling party.

The Pros and Cons of Active Directory Password Synchronisation

Cisco IP phone login synchronisation Many organisations have taken to synchronising users’ Active Directory passwords across all the systems which

The benefits of Cisco VoIP extension mobility

Many staff in any organisation may need to work away from their main desk, whether due to working outside the

Handling the identity explosion challenge and cutting support costs

Most organisations suffer from the challenge of too many user identities, resulting in too many passwords and too many user

Cisco SSO (Single Sign-On), what is it and what are the advantages for my business?

Password challenges The challenge with modern life in the computer age is the sheer number of identities, user names and

Top 5 Extension Mobility Security threats

Extension Mobility is without doubt one of the most useful functions of Cisco’s VoIP and Unified Communications solutions. Users are

How EU Data Protection regulation impacts your VoIP

The protection of personal data within the EU will be unified by The European Commission with a single set of

IT Security for banks also includes Desktop Phone Security!

Last year, PWC published its global report Retail Banking 2020. It is a forecast of how retail banks will look like in 2020. From an ICT perspective two major trends are important.

Active Directory – a foundation for CISCO Enterprise Single Sign-On (SSO)

The prevalence of Microsoft Active Directory continues to increase, with Active Directory the primary directory for over 75% of enterprises globally.

Guarding against Cisco VoIP security threats

How can I increase my desk phone security within my Cisco VoIP network? Every organisation recognises the importance of protecting