Articles Archive - RSconnect

Simplify and automate Cisco call forwarding

One of the powerful features of your Cisco collaboration solution is the embedded set of Cisco call forwarding features. It

VoIP SSO (Single Sign-On) description for Call Manager Express

With the ALM Express VoIP SSO solution, it is no longer necessary to manually log in and log out from your

Cisco VoIP SSO business benefits

What are the Cisco VoIP SSO business benefits as offered by our ALM application. In this blog we highlight these

Cisco VoIP SSO user benefits

What are Cisco VoIP SSO user benefits, as offered by our ALM application? We highlight the benefits of Single Sign-On

Top 5 Business VoIP Security threats and measures

What are the key business VoIP Security threats you must prepare for? This of course depends on your situation and

UCaaS Extension Mobility SSO

What is UCaaS Extension Mobility and how can you make it as user friendly as possible? Questions for both the

Extension Mobility SSO for Hosted Collaboration Services (HCS)

As a HCS service provider you probably recognize the problem. People use the Cisco VoIP Extension Mobility feature but get

Hosted VoIP or Inhouse VoIP? What’s your choice?

For an increasing number of companies, hosted VoIP will become an attractive alternative to their existing inhouse implementation. Let’s briefly

Enterprise VoIP telephony security. A 360-degree view

A 360-degree overview of Enterprise VoIP telephony security. All aspects. From IT-centric security towards inbound fraud protection and Single Sign-On

Single Sign-On support for CUCM Release 12

How does the new CUCM release 12 impacts the Single Sign-On functionality in ALM? Check the changes in the latest releaseof the Cisco Unified Call Manager software.

Did you run through your GDPR checklist yet?

Did you already run through your GDPR checklist? May 2018 GDPR will come into effect. And don't forget Single Sign-On for your desktop telephones. We have an excellent solution for it.

Single Sign On for Avaya Hot Desking?

RSconnect delivers Single Sign On solution for IP Telephony and Unified Communications. Currently our software supports Cisco. Avaya support is currently being reviewed.

ALM Network Inventory Manager introduction

Learn how the ALM Network Inventory Manager generates an up-to-date inventory of LAN network access ports and IP Telephony ports.

Join the RSconnect Referral Program

Are you an independent Cisco experts or network professionals? Learn how you can receive a commission of 15% on leads for our Active Login Manager solution.

Hot desking definition and security

What does hot desking mean? In this blog post, we explain the hot desking concept and how it works. And how does ALM software enable this concept?

Is ransomware a risk for VoIP and UC?

Is the massive ransomware attack that recently hit organizations in over hundred countries worldwide also a threat for VoIP and other Unified Communications solutions?

How to configure Extension Mobility on CUCM

How does the Extension Mobility feature work and how can you configure it on the Cisco VoIP system? In this blog we give you some starting points and further references.

Unified Communications software for schools and universities

Security for schools and universities should include data protection. Secured access to personal data of students, staff and parents is essential under the new privacy regulations like GDPR.

Cisco Unified Attendant Console Standard

Active Login Manager makes life easier for your telephone attendants. Together with the Cisco Unified Attendant Console your attendants are well equipped for more efficient call handling.

NHS Data Protection and Security incidents

The protection of personal data is of crucial importance in healthcare institutes. Learn why also your IP phones are risk factors and what prevention measures are available.

Extension Mobility Usability aspects

Extension Mobility - also known as hoteling or hot desking - is a powerful IP telephony feature. How do you use this feature in both a user-friendly and a secure manner?

Social engineering using your caller ID

The Caller ID of a telephone is a powerful identification mechanism. And also often used by hackers for social engineering tricks. How hackers abuse your unprotected desktop telephone.

VoIP solution for office hoteling

Our Single Sign-On software makes it possible to use office desks in a flexible way. People can just choose a desk, open their laptop and use the telephone on that desk.

Automatic login for Extension Mobility

Single Sign On for Extension Mobility may be somewhat confusing. The term 'automatic login for Extension Mobility' is also a valid definition of what we deliver.

How to improve Call Center Utilization?

How can Single Sign-On for Telephony help you to improve your call center or contact center utilization?

Which Cisco IP Phones support Extension Mobility?

In this overview we listed the Cisco desktop telephones that support the Extension Mobility feature.

Alternative for a load balancer in your Cisco network

A load balancer for Cisco telephony may be an expensive investment. Fortunately, investment in a load balancer is not necessary if you implement the Active Login Manager.

Alternative solution for One Button Login

Cisco One Button Login is a smart solution to omit Extension Mobility login procedures. But Single Sign-On may be as user-friendly while more secure at the same time.

Call center fraud research

This article provides an insight in the potential threats of Call Center fraud. And we also introduce a Single Sign-On solution for Call Center telephony which may seriously reduce the risks.

The cost of a missed telephone call

How important is a phone call for your business? Well, important. According to UK-based Research the financial impact of not answering (potential) customer calls may on average be around £1,200.

Phone fraud with 2-Factor Authentication

One of the fraud scenarios using a telephone is toll fraud. I discussed the basics of Toll Fraud in a

3 Tips for Toll Fraud prevention.

Toll fraud prevention is important since it is still one of the ‘most popular’ telephone fraud schemes. Let’s have a

Activity Based Working reports from your infrastructure!

The popularity of Activity Based Working is growing fast. The whole concept is based on a couple of ideas and

How to prevent CallerID Spoofing and CallerID Abuse?

The CallerID has always been and still is, for many people the proof of the identity of a calling party.

The Pros and Cons of Active Directory Password Synchronisation

Cisco IP phone login synchronisation Many organisations have taken to synchronising users’ Active Directory passwords across all the systems which

The benefits of Cisco VoIP extension mobility

Many staff in any organisation may need to work away from their main desk, whether due to working outside the

Handling the identity explosion challenge and cutting support costs

Most organisations suffer from the challenge of too many user identities, resulting in too many passwords and too many user

Cisco SSO (Single Sign-On), what is it and what are the advantages for my business?

Password challenges The challenge with modern life in the computer age is the sheer number of identities, user names and

Top 5 Extension Mobility Security threats

Extension Mobility a very useful function. Users are no longer bounded to a single device. However, logging in is not so easy, which makes the use of Extension Mobility often less safe.

How EU Data Protection regulation impacts your VoIP

The General Data Protection Regulation (GDPR) will come into effect in 2018. What does the GDPR mean for you? And what is the impact on your VoIP and UC security requirements.

IT Security for banks also includes Desktop Phone Security!

Technological innovations bring bank transactions literally to the fingertip of the customer and banks are going to be lean and mean. What does this mean for IT and Telephony security?

Active Directory – a foundation for CISCO Enterprise Single Sign-On (SSO)

A marketshare far above 75% makes Active Directory the Single Sign-On basis for Microsoft and non-Windows applications like SAP and Oracle. And for Cisco VoIP communication networks.

Guarding against Cisco VoIP security threats

How to protect Cisco voice-over-IP (VoIP) networks and telephones against unauthorised access? For IP-based voice networks similar security solutions are available as used in data networks.