Our Active Login Manager (ALM) helps staff to work easily from any desk in the office while keeping their own phone extension number. As such it is instrumental in helping people to be reachable all the time. So, annoying scenario when attendants who simply cannot trace an employee when a customer calls can be prevented.
So, our ALM software makes life easier for your telephone attendants. They are able to connect customers, employees, and business partners immediately with the correct person, the first time right. Nevertheless, we often receive questions whether there are more tools to support the efficient call handling by attendants.
Good news, such tools do exist. One example is the Cisco Unified Attendant Console Standard, which makes it possible for corporate operators and receptionists to handle all incoming calls both professionally and efficiently. Like our ALM software it is a desktop application (no server is required) that can communicate directly with the CUCM (Cisco Unified Communications Manager) and Cisco Business Edition. The attendant console provides full control over the operator’s telephone. The operator can smoothly answer calls and transfer them to employees across the organization. The Cisco Unified Attendant Console Standard is simple to configure and set up and very user-friendly. It provides a smooth transition path from an earlier product that provided similar functionality, the Cisco Unified Communications Manager Attendant Console. Let’s have a closer look at some of the features.
Call Control features
The attendant console provides a rich set of call control functions. Which starts of course with core call controls like the ability to answer, transfer, hold and park calls. Also functions to join calls, set up conferences and initiate outbound calls are available. Specifically the call park functionality works nicely with the Cisco Unified Communications Manager call park extensions. Last but not least the application dial rules created in the Cisco Unified Communications Manager will be automatically imported and used. Also hunt groups are supported.
The Attendant Console synchronizes with the Cisco Unified Communications Manager to have access to directory information. In addition, a local .csv file can be used to load contact information. There is also a tool for easy import of the speed dials, while individual contacts can manually be added. Each operator can define its own speed dial groups. Also, Jabber and the use of presence are supported by the Attendant Console.