Do you have desk phones installed in your flexible office? Let each user benefit from its own phone extension number, contacts and settings via our new Extension Mobility app.
What problem does the Extension Mobility App solve?
In flex environments people don’t have a personal desk and desk phone. People cannot be reached via their own number, and cannot use their own contacts for making calls. This is solved by Cisco Extension Mobility. Using this feature, users can log into any desk phone and upload their personal settings. Unfortunately, you have to log in via a complicated procedure using a username and PIN code via the telephone keypad.
How does the Extension Mobility App solve this?
The Extension Mobility App simplifies this login procedure using a QR code on each phone, as illustrated below (multiple options: online via the display or using QR stickers).
Users can now log into (and log out from) the phone at any flex desk using the app:
- Log in: Scan the QR code of the phone and it is immediately loaded with your settings. You can make calls using your own contacts, receive calls via your own number and manage your voicemail and settings.
- Log out: Click disconnect in the app. The associated phone is automatically logged out and available for other users.
Questions and Answers
Why use a mobile phone to activate a desk phone?
There is a clear use case. For making business calls people often prefer fixed-line desk phones, both from a reachability, Quality-of-Service and cost perspective. The mobile phone is in this case only used to replace the cumbersome desk phone login procedure.
How does it technically work?
The Extension Mobility App is in the backend connected to our RSconnect Business Connector. This Business Connector will convert and route all requests from the app towards the telephony infrastructure (to be more precise: the Cisco Unified Communications Manager). The relevant desk phone is then loaded with the appropriate user profile and settings. And similarly, a disconnect request from the app is converted into a logout request to the CUCM.
RSconnect already offers the Active Login Manager. What is the difference?
The Active Login Manager and the upcoming Extension Mobility App have the same goal: they offer secure and user-friendly Extension Mobility without the hindering login procedure. The difference is in how they offer this:
- Active Login Manager is an application installed as client software on someone’s computer or laptop. If the user activates his computer, the ALM automatically logs into the desk phone at his desk.
- The Extension Mobility App essentially does the same. However, a laptop or computer isn’t necessary. Instead, you use your smartphone as a remote control for Extension Mobility.
Like to use the Extension Mobility App?
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