FAQ - RSconnect (NL)

Business

Administrative or commercial questions

V. We want to implement single-number-reach (Mobility, Mobile Voice) within our organisation, does this work in combination with ALM?

A. Cisco supports ExtensionMobility in combination with SNR, so it will also be supported by ALM. When your company uses ExtensionMobility but not SNR, there are several comparable solutions possible. It is for instance possible to automatically forward all your calls to a mobile phone at the moment you have logged off. SNR requires DLU's within the UCM platform; ExtensionMobility does not require any additional UCM licenses.

V. How many licenses do I need in the following situation? 1000 employees, 700 desktops/laptops,125 wireless phones, 750 Cisco IP Phones.

A. The number of ALM licenses is determined based on the number of computers on which ALM will be installed, this is called "seat-license". If more than one employee use the same computer, only 1 ALM license is required. Based on the information above 700 ALM licenses are required.

V. How can I still be reached by phone when I log off but do not make my phone available for unauthorized users?

A. The systems administrator can (re)program your phone so it will retain your personal number when you log off, but with limited calling rights. If you logon with ALM your personal settings will be loaded.

V. Where do my calls to my desk phone go to when I logoff?

A. Depending on the settings in the telephone system, which are determined by your systems administrator, calls will be forwarded to your voicemail, cell phone or the receptionist. If you activate a call-forward and you log off all incoming calls will be forwarded to this number.

V. I would like ALM to log off my phone when I lock my PC, but not when the screensaver is on, how do I do this?

A. In ALM untick the "Logoff when screensaver starts" tick-box.

V. Our CM system is integrated with AD, will ALM work in this situation?

A. Yes, and it will provide several additional advantages. The most important advantage is a user does not require to manually enter his (long) domain userID on the phone using the keypad. ALM will do this for the user.

V. Our company security policy does not permit us to activate the internal web-interface of the IP Phone, does ALM still work without this?

A. Yes, ALM will work completely, even if the internal web-interface is turned off. A minimal adjustment has to be made to allow ALM to work without this function.

Technical

Technical questions

V. Will ALM run on Windows 10?

A. ALM supports Windows 10 as of version 4.

V. Can I use ALM in a Citrix or TerminalServer environment?

A. Yes. When using so-called fat clients, ALM can be installed in the OS and it will work. When using so-called thin clients ALM can be installed on the Citrix/TerminalServer. In this situation the automatic phone detection cannot be used, but a mapping file of a fixed combination between the client PC name and the Phone Mac address needs to be configured. For more information please contact RSconnect support.

V. Is my Apple MAC supported?

A. ALM supports all standard Windows based Operating Systems . Windows XP, Windows Vista, Windows 7, 8 and 10 are supported.

V. Which NIC's (Network Interface Card) are supported?

A. ALM does not require any specific NIC hardware and has been tested on network cards from most major brands, including docking stations and USB network devices.

V. How long will the detection process take?

A. The detection process will take between a few seconds and 60 seconds maximum, depending on your CDP and/or LLDP configuration. When using fixed settings the detection process will only take less than a second.

V. Why does my Phone reboot when I log on?

A. Rebooting can have several causes. In most cases this is caused by a language difference between the phone and the users' profile. If the phone language is set to English and the profile language is set to Dutch, the phone will need to load the new language file after the logon process is completed. Set both profile languages in the CUCM administration webpage to the same language to solve this.