{"id":4683,"date":"2020-01-05T21:53:31","date_gmt":"2020-01-05T20:53:31","guid":{"rendered":"https:\/\/www.rsconnect.net\/en\/?page_id=4683"},"modified":"2020-01-05T21:56:43","modified_gmt":"2020-01-05T20:56:43","slug":"key-benefits","status":"publish","type":"page","link":"https:\/\/www.rsconnect.net\/en\/support\/administrator-guides\/key-benefits\/","title":{"rendered":"Key benefits"},"content":{"rendered":"<p><strong>Key benefits \u2013 What problems are we solving?<\/strong><\/p>\n<p>Active Login Manager (ALM) is a Cisco Extension Mobility SSO PC client.<\/p>\n<p>ALM can also contribute in a better company reachability because of several enhancements and integrations with other Cisco and Microsoft products.<\/p>\n<p>Key benefits are split between three categories: Reachability, Security and Flexibility.<br \/>\nEach category lists their associated problems and how ALM solves it.<\/p>\n<p><strong>Reachability <br \/>\n<\/strong><strong><br \/>\n<\/strong><strong>&gt; Reachability responsibility<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nEmployees are not reachable when logged out but at their desk or logged in and not at their desk.<\/li>\n<li>How does ALM solve it?<br \/>\nWhen employees login or logout their PC all incoming calls will be forwarded automatically to predefined destinations. A User can be made responsible for his own reachability, reducing IT Support calls.<\/li>\n<\/ul>\n<p><strong>&gt; Limited behaviour awareness<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nEmployees do not often see the need to login to their Phone because it is not clear for them how many times a day the phone is not reachable because they are not logged in.<\/li>\n<li>How does ALM solve it?<br \/>\nEvery login or logout action is made visible to a user, creating awareness and allowing a user to change its behaviour and take action.<\/li>\n<\/ul>\n<p><strong>&gt; Employees forget to login\/logout their phones<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nEmployees are not reachable when logged out but at their desk or logged in and not at their desk.<\/li>\n<li>How does ALM solve it?<br \/>\nWhen employees login or logout their PC, their phone will automatically login or logout as well.<\/li>\n<\/ul>\n<p><strong>&gt; Difficult for employees to enter complex credentials on phone<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nUser names sometimes consist of long e-mail addresses which are difficult to type on numeric keyboards.<\/li>\n<li>How does ALM solve it?<br \/>\nThe username is entered once in ALM using the PC keyboard and remembered in their profile.<\/li>\n<\/ul>\n<p><strong>&gt; Inconvenient having to login to multiple applications and or devices<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nThis is an extra step each day which is easy to forget and consumes valuable time.<\/li>\n<li>How does ALM solve it?<br \/>\nWhen employees login or logout their PC, their phone will automatically login or logout as well.<\/li>\n<\/ul>\n<p><strong>&gt; Additional capacity needed at helpdesk and front desk<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nWhen employees forget their password or forget to login\/logout properly, helpdesk calls will increase to request password resets and front desk has to cover non-answered phone calls.<\/li>\n<li>How does ALM solve it?<br \/>\nIt&#8217;s not required to enter a Phone password anymore, as the employee&#8217;s Windows PC will already have authenticated the employee.<\/li>\n<\/ul>\n<p><strong>Security <br \/>\n<\/strong><strong><br \/>\n<\/strong><strong>&gt; Moderate secure communications<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nUsing the existing Cisco Extension Mobility implementation most authentication requests to the central Call Processing server are transmitted in clear-text across the infrastructure. A protentional attacker could harvest these credentials and gain access to (parts of) the Call Processing server solution.<\/li>\n<li>How does ALM solve it?<br \/>\nBy moving all Extension Mobility network traffic from untrusted or unsecure IPPhones to a secured ALM solution using signed certificates any potential leaks are limited.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong>&gt; Failure to comply with government regulations<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nGovernments, banks and medical companies are required by law to apply the highest available security measurements in order to protect unauthorized phone usage.<\/li>\n<li>How does ALM solve it?<br \/>\nWithout Single Sign-On, employees have to remember multiple passwords and employees might write them down on discoverable notebooks.<\/li>\n<\/ul>\n<p><strong>&gt; Difficult to audit and track phone login behaviour<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nWhen certain phones are used outside office hours it&#8217;s difficult and\/or a lengthy process to figure out which individuals have used those phones.<\/li>\n<li>How does ALM solve it?<br \/>\nBy providing reporting capabilities that list login\/logout locations and timestamps of connected company phones.<\/li>\n<\/ul>\n<p><strong>&gt; Inability to prevent unauthorized phone usage<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nPhones can be used to make unauthorized calls when employees forget to logout.<\/li>\n<li>How does ALM solve it?<br \/>\nPhones will automatically logout when an employee&#8217;s PC is locked, shut down or at other configurable events<b>.<\/b><\/li>\n<\/ul>\n<p><strong>&gt; Errors in keeping employee&#8217;s application permissions up-to-date<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nWhen an employee resigns, moves department or stops working for their company, multiple application and device access profiles have to be modified or deactivated which causes space for human error.<\/li>\n<li>How does ALM solve it?<br \/>\nWhen access to the employee&#8217;s PC is revoked or altered this will automatically prevent automatic login to their phone.<\/li>\n<\/ul>\n<p><strong>Flexibility <br \/>\n<\/strong><strong><br \/>\n<\/strong><strong>&gt; Extension Mobility from Cisco is not SSO enabled<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nThe Extension Mobility implementation of Cisco is not SSO enabled, it requires the user to enter userID\u2019s and a PIN via the numeric keypad on the IPPhone and it is not synchronised with AD in any possible way.<\/li>\n<li>How does ALM solve it?<br \/>\nBy improving the authentication process and adjusting the login tasks ALM allows users to experience a true SSO solution. Integrating CUCM with ActiveDirectory could not be easier and by using ALM the user adoption and user experience will increase with real SSO.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong>&gt; Other Single Sign-On products are difficult to deploy<\/strong><\/p>\n<ul>\n<li>Why is it a problem?<br \/>\nMost Single Sign-On products require a central server and\/or changes to the network configuration and\/or permissions. This involves additional time and costs.<\/li>\n<li>How does ALM solve it?<br \/>\nBy providing a fully automated setup wizard, including scripted roll-out capabilities for easy and automated deployment without the need for extra hardware.<\/li>\n<\/ul>\n<p><strong>&gt; My company requires an application that is customizable<\/strong><\/p>\n<ul>\n<li>Why is it a problem? <br \/>\nEspecially in large enterprises, different departments or job roles require different behaviour of Single Sign-On software but custom software is more expensive and not immediately available.<\/li>\n<li>How does ALM solve it? <br \/>\nBy providing customizable settings which can be set company wide, by department or even individual. Optionally employees can even personalize their own settings.<\/li>\n<\/ul>\n<p><strong>&gt; Employees find it difficult to remember multiple passwords<\/strong><\/p>\n<ul>\n<li>Why is it a problem? <br \/>\nThe more applications or devices are protected the more passwords are required, each with their own formats. Employees might write them down or make mistakes and are locked out.<\/li>\n<li>How does ALM solve it? <br \/>\nBy making the Windows PC login leading and automate logins to the phone and additional communication software, such as Microsoft MOC and Cisco CUPS.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Key benefits \u2013 What problems are we solving? Active Login Manager (ALM) is a Cisco Extension Mobility SSO PC client.<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":3804,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"basic_page.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-4683","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Key benefits - RSconnect<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rsconnect.net\/en\/support\/administrator-guides\/key-benefits\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Key benefits - RSconnect\" \/>\n<meta property=\"og:description\" content=\"Key benefits \u2013 What problems are we solving? 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