{"id":3962,"date":"2019-04-15T15:58:54","date_gmt":"2019-04-15T13:58:54","guid":{"rendered":"https:\/\/www.rsconnect.net\/en\/?page_id=3962"},"modified":"2019-09-18T20:25:39","modified_gmt":"2019-09-18T18:25:39","slug":"alm-software-and-license-upgrade-instructions","status":"publish","type":"page","link":"https:\/\/www.rsconnect.net\/en\/support\/administrator-guides\/alm-software-and-license-upgrade-instructions\/","title":{"rendered":"ALM software and license upgrade instructions"},"content":{"rendered":"<p><strong>ALM software and license upgrade instructions<\/strong><\/p>\n<p>This document is an administrator manual for ALM PRO version 5. This document describes the procedures to upgrade the software or activate a new license.<\/p>\n<p>Please use the RSconnect Customer Support Center (CSC) to obtain new software version and\/or license files. If you do not have an account please send an e-mail to csc@rsconnect.net along with your contract number.<\/p>\n<p><strong>Software upgrade within v5<\/strong><\/p>\n<p>Verify the current installed version. Right-click on the ALM taskbar icon and select about.<\/p>\n<p><a href=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-start-menu-about.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3970\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-start-menu-about.png\" alt=\"\" width=\"218\" height=\"161\" \/><\/a> <a href=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-about.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3969\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-about.png\" alt=\"\" width=\"252\" height=\"161\" srcset=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-about.png 388w, https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-about-300x192.png 300w\" sizes=\"(max-width: 252px) 100vw, 252px\" \/><\/a><\/p>\n<p>Note the <strong><em>version<\/em><\/strong>, the <strong><em>registered to<\/em><\/strong> information and <strong><em>license valid until<\/em><\/strong>.<\/p>\n<p>To obtain upgrade files send this information to licensing@rsconnect.net along with the service &amp; support contract number.<\/p>\n<p>Execute the received installation file on every client or use a script to upgrade the software on the client. The command below can be used to upgrade the software without user intervention.<\/p>\n<p><strong>alm_software.exe \/SP- \/SILENT \/SUPPRESSMSGBOXES<\/strong><\/p>\n<p>After upgrading the user needs to logoff and log back on to Windows for the changes to take effect.<\/p>\n<p><strong>License upgrade within v5<\/strong><\/p>\n<p>Verify the current installed version. Right-click on the ALM taskbar icon and select about.<\/p>\n<p><a href=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-start-menu-about.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3970\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-start-menu-about.png\" alt=\"\" width=\"218\" height=\"161\" \/><\/a><a href=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-about.png\">\u00a0<\/a><a href=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-about.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3969\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-about.png\" alt=\"\" width=\"252\" height=\"161\" srcset=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-about.png 388w, https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm5-about-300x192.png 300w\" sizes=\"(max-width: 252px) 100vw, 252px\" \/><\/a>\u00a0<\/p>\n<p>Note the <strong><em>version<\/em><\/strong>, the <strong><em>registered to<\/em><\/strong> information and <strong><em>license valid until<\/em><\/strong>.<\/p>\n<p>To obtain a new license send this information to licensing@rsconnect.net along with the service &amp; support contract number.<\/p>\n<p>Copy the ALMModule.lic license file received from support to the ALM installation directory (standard: C:\\Program Files (x86)\\ALM &#8211; Automatic Login Module\\)<\/p>\n<p>The license will automatically be activated when ALM is (re-)started.<\/p>\n<p><strong>Software upgrade from v4 to v5<\/strong><\/p>\n<p>Verify the current installed version. Right-click on the ALM taskbar icon and select about.<\/p>\n<p><a href=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-start-menu-about.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3968\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-start-menu-about.png\" alt=\"\" width=\"209\" height=\"161\" \/><\/a> <a href=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-about.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3967\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-about.jpg\" alt=\"\" width=\"253\" height=\"161\" srcset=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-about.jpg 392w, https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-about-300x191.jpg 300w\" sizes=\"(max-width: 253px) 100vw, 253px\" \/><\/a><\/p>\n<p>Note the <strong><em>version<\/em><\/strong>, the <strong><em>registered to<\/em><\/strong> information and <strong><em>license valid until<\/em><\/strong>.<\/p>\n<p>To obtain new software files including a new license send this information to licensing@rsconnect.net along with the service &amp; support contract number.<\/p>\n<p>Start the ALMv5 setup.exe. This will uninstall any previous version of the ALM software and will install the new ALMv5 software. User settings will be retained and do not need to be entered again after installation.<\/p>\n<p>The command below can be used to upgrade the software without user intervention.<\/p>\n<p><strong>alm_software.exe \/SP- \/SILENT \/SUPPRESSMSGBOXES<\/strong><\/p>\n<p>After upgrading the user needs to logoff and log back on to Windows for the changes to take effect.<\/p>\n<p>After installation copy the <em><strong>almmodule.lic<\/strong><\/em> license file, received from support, to the ALM installation directory (standard: C:\\Program Files (x86)\\ALM &#8211; Automatic Login Module\\)<\/p>\n<p>After upgrading the user needs to logoff and log back on to Windows for the changes to take effect.<\/p>\n<p><strong>License upgrade from v4 to v5<\/strong><\/p>\n<p>Verify the current installed version. Right-click on the ALM taskbar icon and select about.<\/p>\n<p><a href=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-start-menu-about.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3968\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-start-menu-about.png\" alt=\"\" width=\"209\" height=\"161\" \/><\/a> <a href=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-about.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3967\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-about.jpg\" alt=\"\" width=\"253\" height=\"161\" srcset=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-about.jpg 392w, https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2019\/04\/alm4-about-300x191.jpg 300w\" sizes=\"(max-width: 253px) 100vw, 253px\" \/><\/a><\/p>\n<p>Note the <strong><em>version<\/em><\/strong>, the <strong><em>registered to<\/em><\/strong> information and <strong><em>license valid until<\/em><\/strong>.<\/p>\n<p>To obtain new licensed files send this information to licensing@rsconnect.net along with the service &amp; support contract number.<\/p>\n<p>Start the ALMv5 setup.exe. This will uninstall any previous version of the ALM software and will install the new ALMv5 software. User settings will be retained and do not need to be entered again after installation.<\/p>\n<p>The command below can be used to upgrade the software without user intervention.<\/p>\n<p><strong>alm_software.exe \/SP- \/SILENT \/SUPPRESSMSGBOXES<\/strong><\/p>\n<p>After installation copy the\u00a0<em><strong>almmodule.lic<\/strong><\/em> license file, received from support, to the ALM installation directory (standard: C:\\Program Files (x86)\\ALM &#8211; Automatic Login Module\\)<\/p>\n<p>After upgrading the user needs to logoff and log back on to Windows for the changes to take effect.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ALM software and license upgrade instructions This document is an administrator manual for ALM PRO version 5. This document describes<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":3804,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"basic_page.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3962","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ALM software and license upgrade instructions - RSconnect<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rsconnect.net\/en\/support\/administrator-guides\/alm-software-and-license-upgrade-instructions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ALM software and license upgrade instructions - RSconnect\" \/>\n<meta property=\"og:description\" content=\"ALM software and license upgrade instructions This document is an administrator manual for ALM PRO version 5. 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