{"id":4888,"date":"2020-04-29T17:55:06","date_gmt":"2020-04-29T15:55:06","guid":{"rendered":"https:\/\/www.rsconnect.net\/en\/?post_type=article&#038;p=4888"},"modified":"2024-08-11T13:27:53","modified_gmt":"2024-08-11T11:27:53","slug":"remote-call-forwarding","status":"publish","type":"article","link":"https:\/\/www.rsconnect.net\/en\/articles\/remote-call-forwarding\/","title":{"rendered":"Remote call forwarding for Cisco phones?"},"content":{"rendered":"<p>Remote Call Forwarding is your solution if people work from home\u00a0while customers and other people still call your office deskphones\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.rsconnect.net\/en\/support\/download-alm-trial\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5975 size-medium\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2021\/12\/button3b-1-300x55.png\" alt=\"\" width=\"300\" height=\"55\" srcset=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2021\/12\/button3b-1-300x55.png 300w, https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2021\/12\/button3b-1.png 572w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Basic call forwarding is not a solution<\/h2>\n<p>Just manually forwarding all calls (aka as \u2018call forwarding unconditional\u2019) is hardly a solution. Helpdesk teams, part-time staff, and other people with joint responsibilities need a more flexible solution. A solution in which call routing depends on day of week, time of day or just someone being present or not. What you need is a remote call forwarding solution. And indeed, that is not a default feature in most business communication systems of phones.<\/p>\n<h2>The solution: RSconnect Forwarding Assistant<\/h2>\n<p>Using our remote call <a href=\"https:\/\/www.rsconnect.net\/en\/solutions\/call-forwarding-assistent\/\">Forwarding Assistant<\/a> you can support your staff at home with all necessary forwarding options. Both manual as well as automatic:<\/p>\n<ul>\n<li><strong>Manual remote call forwarding<\/strong>: in our software, people can configure when calls are routed to their e.g. mobile phone. Or when they are offline and calls should terminate to voicemail or another person or group number.<\/li>\n<li><strong>Automatic call forwarding<\/strong>: by monitoring one\u2019s computer (or laptop), forwarding of calls can be done based on the computer status. Is for example your laptop active? Calls are routed to your smartphone. Is your computer locked? Calls are automatically forwarded to your fixed phone\u2019s voicemail or to a colleague.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4898\" src=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2020\/04\/forwarding-assistent-for-reroute-cisco-desphones-to-smartphone-1.jpg\" alt=\"remote call forwarding assistent for reroute cisco desphones to smartphone\" width=\"653\" height=\"367\" srcset=\"https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2020\/04\/forwarding-assistent-for-reroute-cisco-desphones-to-smartphone-1.jpg 1280w, https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2020\/04\/forwarding-assistent-for-reroute-cisco-desphones-to-smartphone-1-300x169.jpg 300w, https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2020\/04\/forwarding-assistent-for-reroute-cisco-desphones-to-smartphone-1-768x432.jpg 768w, https:\/\/www.rsconnect.net\/en\/wp-content\/uploads\/2020\/04\/forwarding-assistent-for-reroute-cisco-desphones-to-smartphone-1-1024x576.jpg 1024w\" sizes=\"(max-width: 653px) 100vw, 653px\" \/><\/p>\n<h2>Easy installation<\/h2>\n<p>The Forwarding Assistant can be easily installed and configured on the end-user\u2019s computer. It is a smart client-only application. You click the icon to configure the required scenarios and activate forwarding. We can also provide you with a tool for large-scale deployments.<\/p>\n<h2>Check our remote call forwarding solution<\/h2>\n<p>Keep remote control over your desktop telephones. Contact us for more information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Remote Call Forwarding is your solution if people work from home\u00a0while customers and other people still call your office deskphones\u00a0<\/p>\n","protected":false},"featured_media":5078,"menu_order":0,"template":"","categories":[27],"tags":[10,15],"class_list":["post-4888","article","type-article","status-publish","has-post-thumbnail","hentry","category-articles","tag-call-forwarding","tag-extension-mobility"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Remote call forwarding for Cisco phones? - RSconnect<\/title>\n<meta name=\"description\" content=\"Are your office employees suddenly forced to work from home? While customers and other people still call your office deskphones? 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