{"id":2396,"date":"2017-04-30T23:48:42","date_gmt":"2017-04-30T21:48:42","guid":{"rendered":"https:\/\/www.rsconnect.net\/en\/?post_type=article&p=2396"},"modified":"2024-02-11T11:11:16","modified_gmt":"2024-02-11T10:11:16","slug":"how-to-configure-extension-mobility-on-cucm","status":"publish","type":"article","link":"https:\/\/www.rsconnect.net\/en\/articles\/how-to-configure-extension-mobility-on-cucm\/","title":{"rendered":"How to configure Extension Mobility on CUCM"},"content":{"rendered":"

Often we get the question how the Extension Mobility feature works and how you can configure it on the Cisco VoIP system. In this blog we give you some starting points and further references.<\/p>\n

Free Trial: Auto-Login for Desk Phones<\/a><\/p>\n

Quick recap: What is Extension Mobility<\/h2>\n

Cisco Extension Mobility is a feature that allows users to temporarily access their phone settings from other phones within your system. Such phone settings include line appearances, services and speed dials. A typical use case is where a single phone can be used by multiple workers who for example work at different timeslots. By configuring extension mobility, the individual users can log into the phone and access their settings without changing the settings on other user accounts.<\/p>\n

To run Extension Mobility you need a TFTP server that is reachable. And the IP Phones need to support Extension Mobility. Fortunately the Extension Mobility functionality extends to most Cisco Unified IP Phones.<\/p>\n

How to configure Extension Mobility on your CUCM system?<\/h2>\n

There are a number of steps to execute in order to activate and configure the Extension Mobility feature on your Cisco IP Phone system. We summarize the steps briefly below.<\/p>\n

1.\u00a0\u00a0\u00a0\u00a0 Generate a Phone Feature List<\/h3>\n

First you have to generate a report to identify the devices in your premises that support the extension mobility feature.<\/p>\n

2.\u00a0\u00a0\u00a0\u00a0 Activate Extension Mobility Services<\/h3>\n

From Cisco Unified Serviceability, choose Tools and subsequent Service Activation. After selecting the publisher node, activate the relevant services, like Cisco CallManager, Cisco Tftp and Cisco Extension Mobility.<\/p>\n

3.\u00a0\u00a0\u00a0\u00a0 Configure the Cisco Extension Mobility Phone Service<\/h3>\n

Next action is to configure the extension mobility IP phone service. Users can later subscribe to this service in order to access extension mobility.<\/p>\n

4.\u00a0\u00a0\u00a0\u00a0 Configure an Extension Mobility Device Profile for Users<\/h3>\n

An extension mobility device profile has to be created. A device profile acts as a virtual device. When a user logs in to extension mobility the device profile maps onto the physical device and the physical device takes on the characteristics of the profile.<\/p>\n

5.\u00a0\u00a0\u00a0\u00a0 Associate a Device Profile to a User<\/h3>\n

You now can associate a device profile as created in the previous step to users. This gives them the opportunity to access their settings from different phones. Linking a user device profile to a user is comparable to linking a physical device to a specific user.<\/p>\n

6.\u00a0\u00a0\u00a0\u00a0 Subscribe IP phones and device profiles to Extension Mobility<\/h3>\n

You not only have to associate a device profile to users, you also have to subscribe IP phones and device profiles to the Extension Mobility service. If this is done, users are able to log into the Extension Mobility service, use the service and in the end log out again.<\/p>\n

7.\u00a0\u00a0\u00a0\u00a0 Configure the Change Credential IP Phone Service<\/h3>\n

You must configure the Cisco Unified IP Phone service to make it possible for users to change their PINs on their phones. You also have to associate the user, device profile or IP phone with that change credential phone service.<\/p>\n

However, this is only relevant in case you use the original Extension Mobility service where users actually have to log into the service manually, by typing their username and PIN. Managing the PIN by the end user is not necessary in case you deploy our Active Login Manager solution. Then, logging in becomes a fully automatic step as soon as you log in with your computer or laptop. Logging into the computer network \u2013 which every office worker automatically does every day \u2013 makes that the user is automatically logged into the Extension Mobility service with the phone on his desk.<\/p>\n

8.\u00a0\u00a0\u00a0\u00a0 Configure Extension Mobility Service Parameters<\/h3>\n

Finally, it is also possible to change the behavior of the EM service by configuring the relevant Extension Mobility service parameters.<\/p>\n

More information about the configuration of Extension Mobility<\/h2>\n

A blog is too short to describe the full procedure. Please refer to these documents <\/a>for the complete explanation of the EM configuration and how to use the Active Login Manager software.<\/p>\n","protected":false},"excerpt":{"rendered":"

How does the Extension Mobility feature work and how can you configure it on the Cisco VoIP system? In this blog we give you some starting points and further references.<\/p>\n","protected":false},"featured_media":5901,"menu_order":0,"template":"","categories":[6],"tags":[13,15],"class_list":["post-2396","article","type-article","status-publish","has-post-thumbnail","hentry","category-support","tag-cucm","tag-extension-mobility"],"yoast_head":"\nHow to configure Extension Mobility on CUCM - RSconnect<\/title>\n<meta name=\"description\" content=\"Read here how to configure the Extension Mobility feature on your Cisco IP Phone system. 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